Add an action to the Customer Account order pages.
Power Plus - Order Cancellation Shopify
Allow customers to request a cancellation or return from their account
Order Cancellation adds an action to the new Customer Account pages to collect a customer request, while letting Shopify Flow or the merchant decide what happens next.
Key Features
This page summarizes what the MiniApp brings to the merchant and the controls available in Power Plus.
Hide the action after 14 days if the merchant wishes, with backend verification.
Limit the action to orders delivered within the European Union, with backend verification.
Create a power_plus_order_request metaobject with order, customer, delivery, reason, date, and payload.
Usage Details
The content below is based on the existing screens and configuration in the Power Plus app.
What the MiniApp does
- Collect a structured request.
- Create an object usable by Shopify Flow.
- Reduce manual exchanges for simple requests.
What it does not do alone
- It does not refund.
- It does not automatically cancel the order.
- It does not send emails without a Flow scenario or external tool.
The correct workflow is to trigger Flow when a power_plus_order_request metaobject is created.